Contact
Two separate contacts exist. The order desk, +1 (302) 200-3480 or [email protected], handles orders, tracking, changes and refunds. This website's own inbox, [email protected] (Mon-Fri 9:00am-5:00pm ET), handles page corrections, typos, privacy and press, and cannot see or act on an order. Send the right message to the right one and it gets answered faster.
Two contacts, two jobs, and neither one covers the other
There are two separate ways to reach someone connected to JointBrex, and they answer completely different questions. Sending the wrong message to the wrong one is the single most common reason a request sits unanswered for days: not because anyone is ignoring it, but because the inbox that received it genuinely cannot act on it.
| Order desk | This website's inbox | |
|---|---|---|
| Reaches | The team that processes JointBrex orders | Jointbrexcare, the publisher of jointbrexcare.com |
| Contact | +1 (302) 200-3480 · [email protected] | [email protected] |
| Hours | Not separately published | Mon-Fri 9:00am-5:00pm ET |
| Handles | Orders, tracking, changes and refunds | Page corrections, typos, privacy questions and press |
| Can see your order? | Yes | No |
[email protected] is this site's own inbox for the content you are reading right now, not a link into the order system. It has no access to purchase records, tracking numbers or payment details. A refund or tracking request sent here gets redirected back to the order desk, +1 (302) 200-3480, which costs you a day or two you did not need to lose. Start with the order desk for anything to do with a purchase.
The order desk: orders, tracking, changes and refunds
Call
+1 (302) 200-3480. The fastest route when you need a same-conversation answer, especially if you are close to the edge of the refund window and want confirmation on record before it closes.
[email protected]. Fine when you are not in a hurry. Keep a copy of what you sent and when, in case the exact timing matters later.
The order desk is the only contact point that can look up a purchase, start a return, change an address before a shipment goes out, or answer where a package actually is. If your question involves money that has already changed hands, or a box that is supposed to be moving toward your door, this is the number.
What to include so it gets answered the first time
A message answered on the first reply is one that gives the order desk everything it needs to find your purchase without a follow-up question. Three details do almost all of the work.
| Detail | Why the order desk needs it |
|---|---|
| Full name | Matches the name the order was placed under |
| Email address used at checkout | The order confirmation and shipping emails went here |
| Order ID | The specific identifier for your purchase, in the confirmation email |
After that, say specifically what you need: a refund, a tracking update, an address change, a question about a charge. "Something is wrong with my order" is accurate but slower to act on than "I placed order #XXXX on the 12th and it has not shipped." The more specific the request, the fewer questions come back before anyone can actually help.
A refund request specifically also needs the purchase date, since that is what the guarantee clock runs from; the full arithmetic behind that window is on the guarantee page, and the return address and shipping detail are on the refund policy page.
This website's inbox: what it is actually for
[email protected] is for this website, jointbrexcare.com, and the information published on it. It is checked Mon-Fri 9:00am-5:00pm ET, by the same desk that writes and maintains these pages.
What this inbox can do
Fix a wrong figure or a typo, answer a question about how a page was written or sourced, handle a privacy request, and take press inquiries.
What this inbox cannot do
See an order, issue a refund, change a shipping address, or answer 'where is my package.' None of that data reaches this inbox at all.
If a message about an order arrives here anyway, the reply will point back to the order desk rather than attempt to answer it, because attempting to answer it with no access to the order system would mean guessing, and guessing about someone's money is worse than a short delay.
A few things worth checking before you write to anyone
A handful of questions come up often enough that you can usually answer them yourself before writing to anyone, which saves a round trip either way.
- No shipping confirmation yet? Check the inbox you used at checkout, including spam and promotions folders, before assuming nothing was sent.
- Tracking number not moving? Carriers sometimes take a day or two to scan a package in after it's handed off; give it 48 hours before contacting the order desk about it.
- Not sure if you're inside the refund window? The guarantee page walks through the exact arithmetic with your purchase date.
- Wondering what a specific ingredient amount means? That's on the ingredients page, not something either contact channel can answer faster than the page already does.
- Question about whether this site is the manufacturer? Covered in full on the about page.
None of this is a way to avoid writing in. It is a way to skip the wait when the answer is already published, so the order desk and this site's inbox can spend their time on the questions that actually need a person.
How to report an error on a page, specifically
We want error reports. A site built around checking a label against published research is only as good as the corrections it makes when it gets something wrong, and a reader who catches a mistake and says nothing is a missed chance to fix it.
Say which page
A link or the page title is enough. If it's a specific line, quote it.Say what's wrong
A dosing figure that doesn't match the label, a broken link, a stale price, a typo, a citation that doesn't say what we said it says. Be as specific as you can.Say what you think is right, if you know
A screenshot of the label, a link to the source, or the correct figure if you have it saves a round trip, though it isn't required to file the report.Send it to [email protected]
This is exactly the kind of message that inbox exists for.
Privacy requests and press inquiries
A request about your own data, such as what this site collects or how to have something deleted, goes to [email protected] as well. The full detail on what is and is not collected, and how a California resident exercises a specific right under state law, is on the privacy policy page; this inbox is where you actually send that request once you know what to ask for.
Press and media inquiries use the same address, [email protected]. Include your outlet, your deadline if you have one, and what specifically you are asking about; a general "tell me about your site" message takes longer to route than a specific question.
What happens after you report something
A correction that checks out gets fixed on the page itself, with the "last updated" date moved forward, not folded into a silent edit. If the report turns out to be a misread on our part rather than an error, we will say that in the reply too, because a dead end is still an answer.
The website inbox is read on business days, not around the clock, and a report that needs a source re-checked can take longer than one that is a plain typo. What we can promise is that every message gets read by someone connected to this site, not a queue nobody clears.
For anything time-sensitive tied to an actual order, such as a refund window closing, the order desk at +1 (302) 200-3480 is faster than this inbox by design, since it is staffed specifically to act on purchases in real time. Use the right channel and both sides move faster.
Contact: common questions
What is the phone number for JointBrex orders?
+1 (302) 200-3480. That is the order desk, which handles orders, tracking, changes and refunds. It is a different contact from this website's own inbox.
What email do I use for a refund or tracking question?
[email protected], the order desk's email, or call +1 (302) 200-3480. This site's own inbox, [email protected], cannot see orders and will redirect a purchase-related message back to the order desk.
Can [email protected] see my order?
No. That inbox belongs to this website's publisher and handles page content, typos, privacy and press. It has no access to purchase records, tracking numbers or payment details.
What are the hours for this website's inbox?
Mon-Fri 9:00am-5:00pm ET. The order desk's hours are not separately published; call +1 (302) 200-3480 directly for the fastest answer on an order.
How do I report a wrong fact or a typo on a page?
Email [email protected] with the page, the specific line if you can quote it, and what you think is wrong. A source link or screenshot speeds up the check but isn't required.
What information should I send with a refund request?
full name, email and order ID, sent to the order desk, plus the purchase date, since that is what starts the guarantee clock. The full window arithmetic is on the guarantee page.
Where do returns get shipped?
5 Park Avenue, Floor 18, New York, NY 10016, USA, confirmed with the order desk first. The buyer pays return shipping. Use a tracked service and keep the receipt. Full detail is on the refund policy page.
Does Jointbrexcare take press inquiries?
Yes, at [email protected]. That is the same inbox used for corrections and privacy questions, checked Mon-Fri 9:00am-5:00pm ET.
Keep reading
The operational detail behind a refund
Who to contact, what to send, the return address, and how long a credited refund takes to show up.
Read →The 60-day badge and the real 30-day window
What actually starts the clock, and why a six-bottle kit collides with it.
Read →Who publishes this site, and how it makes money
The commission disclosure, and the method behind every page here.
Read →Order JointBrex from the authorized retailer
60 servings per bottle, 1 to 2 droppers a day. Kits of 2, 3 or 6 bottles run from $49 a bottle on the sales page, with a 60-day money-back guarantee. Questions first? Call +1 (302) 200-3480.
